ePCR Evaluation and Migration

First Due

First Due offers a modern approach to EMS and Fire documentation with their cloud-based platform. Their system emphasizes mobile-first design and integration capabilities. While they are relatively newer to the ePCR market compared to the other vendors, they bring fresh perspectives to EMS documentation workflows and user interface design.

First Due

Positives
  • Modern, mobile-first design approach
  • Cloud-based platform with emphasis on user experience
  • Fresh perspective on EMS documentation workflows
Negatives

  • Newer to the ePCR market with less established track record
  • May lack some advanced features of more established platforms
  • Integration capabilities still developing

emsCharts (ZOLL)

emsCharts, now part of ZOLL Data Systems, combines the stability of a large medical device company with specialized EMS documentation expertise. Their system focuses on streamlined documentation and integration with other ZOLL products. The platform supports both EMS and fire service documentation needs while maintaining compliance with state and national reporting requirements.

emsCharts (ZOLL)

Positives
  • Stability of ZOLL backing ensures long-term product support
  • Strong integration with other ZOLL products
  • Established presence in Pennsylvania EMS systems
Negatives

  • Limited auto-upload capabilities for smaller agencies
  • Manual data entry can be time-consuming for larger datasets
  • May require additional steps for certain registry reporting

ImageTrend

Founded in 1998 and headquartered in Lakeville, Minnesota, ImageTrend offers integrated software solutions for EMS, fire service, and healthcare industries. Their flagship product, ImageTrend Elite™, provides ePCR and fire records management capabilities. The company emphasizes data analysis through their Continuum® platform and facilitates health information exchange via their Health Information Hub™. They have extensive experience with state-level EMS data systems and registry reporting.

ImageTrend

Positives

  • Strong focus on data analysis and quality improvement through Continuum® platform
  • Long-standing experience (since 1998) in EMS software
  • Robust registry reporting capabilities for state and national requirements

Negatives

  • Interface can be complex with multiple options and settings
  • System updates can sometimes affect workflow
  • Data extraction for quality measures can be complicated

ESO Solutions

ESO provides comprehensive healthcare and emergency services software focused on data-driven decision making. Their web-based EHR system includes specialty patient forms, quality assurance reviews, and integration capabilities. A key strength is their Hospital Suite, which enables seamless data exchange between EMS and hospitals through features like ESO Alerting and Health Data Exchange (HDE).

ESO Solutions: Pros and Cons

Positives
  • Strong hospital integration through ESO Health Data Exchange (HDE) for seamless patient handoffs
  • Comprehensive analytics tools with proven capability for performance monitoring and trend analysis
  • Built-in integration with Handtevy for pediatric care calculations
Negatives
  • Higher price point compared to other vendors
  • Complex system may require extensive training
  • Some features may be excessive for smaller agencies